Delete your Dios es Amor account

This is the fastest way and it works for every account, including those you started with “Get started” without saving. Your account is deleted the moment you confirm and you are signed out automatically:

• Step 1: open the Dios es Amor app with your account.
• Step 2: tap “Profile”, the last button on the bottom bar.
• Step 3: tap the Menu button (☰), at the top of your profile.
• Step 4: scroll to the bottom of the Menu and tap “Delete account”, in red.
• Step 5: read what will happen and tap “Delete my account” to confirm.

If you already uninstalled the app, lost your phone or cannot sign in, write to us at diosesamorporsiempre.cloud@gmail.com with the subject “Delete my account”.

If you saved your account with Google or created it with email, write from that email address. If you cannot, include that email address and the name you appear under in the app.

If you never saved your account, it has no email: tell us your user code (for example, luz-esperanza-4821) if you know it. Remember that an unsaved account cannot be recovered after signing out or uninstalling the app, so nobody else will be able to enter it.

Before deleting anything we check that the account is yours: if you write from the account's email address, that is enough; if you write from another address, we will send a message to the account's email for you to confirm. We will never ask for your password.

We reply within the following 5 business days and the deletion is completed within 30 days of your request at most. We will let you know by email when it is done.

When the account is deleted, at that very moment, we permanently erase:

• Your name, your user code, your email if you had one, your password if you had one and your time zone; and, if you had them from earlier versions, your date of birth, your bio and your interests.
• Your profile photo and your cover; if you uploaded them from your gallery, they are erased from our storage.
• Your saved content, your history of what you listened to or read, your Bible marks, highlights and notes, your streak and your activity days.
• Your notifications, your notification preferences and the registered phones with their notification tokens.
• Your verification codes and your searches.
• Your coins and their history, and the content and medals you unlocked with them.
• Your saint medals with their intentions, your medal credits still to choose and the Support frame.

We want to be clear: very little information remains after the account is deleted, and only for these reasons:

• An empty account record, with no time limit: it is left with the name “Usuario eliminado” (deleted user), no password, no photo and no email that can be used to contact you. It only exists so the app keeps working and holds no data of yours.
• Backups: 30 days at most. They renew themselves, so within that period your data disappears from them too.
• The record of your support subscription, if you had one: it is marked as ended, tied to the empty record and holding no data that identifies you, to keep track of what has been raised. The purchase records of Google Play, the App Store and RevenueCat are governed by their own policies.
• Whatever the law requires us to keep: only for as long as that obligation lasts, for example the evidence of a child abuse case reported to the authorities.
• What you published before version 1.8.0 (posts, comments, photos and videos) is no longer shown and is deleted, whether or not you delete your account.

If you do not want to leave but do want to erase some things, you can do it yourself from the app:

• A Bible note or highlight: tap the verse and choose “Delete note” or “Remove highlight”.
• Saved content: choose “Remove from saved” or tap the heart again.
• Your name, photo or cover: change them from Menu › Edit profile.
• The recent searches you see on your phone: tap “Clear” on the search screen.
• Any other data, such as your viewed content history, the searches stored on our server or a date of birth you gave us in an earlier version: ask us at diosesamorporsiempre.cloud@gmail.com from your account email, or with your user code, and we will erase it within 30 days at most.

Can I recover my account after deleting it? No. Deletion is immediate and permanent: there is no waiting period and we cannot recover your account or your data. If you want to come back, you can start again with “Get started” or with Google, even with the same email address.

I started with “Get started” and never saved my account. How do I delete it? Like any other: from the app, under Menu › Delete account. Do it before uninstalling the app, because afterwards you will no longer be able to enter it.

I signed in with Google. How do I delete my account? The same way: from the app or by email. Deleting your Dios es Amor account does not delete your Google account. If you also want to remove Dios es Amor's access to your Google account, do it at myaccount.google.com, in the connected apps and services section.

Is uninstalling the app enough? No. Uninstalling the app does not delete your account or your data: follow option 1 or option 2 for that.

What happens to my support subscription? Deleting the account does not cancel it: the subscription lives in the store and Google Play or the App Store would keep billing it. Cancel it first from the app, under Menu › My support › “Change or cancel”, or directly in the subscriptions of your store account. Your medals are deleted together with the account and cannot be moved to another one. The store handles any refund under its policies.

What happens to my coins? They are lost together with the account. Coins have no monetary value, so they are not refunded and cannot be moved to another account.

Does it cost anything? No. Deleting your account is free.

Write to us at diosesamorporsiempre.cloud@gmail.com and we will help you. Everything we do with your data is explained in our Privacy Policy: https://web.diosesamorporsiempre.cloud/privacy.